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Wait times are short and reps are knowledgeable so phone support is the fastest way to resolve most questions or issues.Īdvanced Support (Options, Funds, Bonds, etc.) However, if you have a question we still recommend you pick up the phone. They also have great FAQs pages, tutorials and help tools. Online support is pretty strong and they were about to roll out live chat when we spoke to them. Every rep we talked to was friendly and helpful, Scottrade appears to still be the industry leader as far as basic phone support is concerned. You can count on well-trained reps, short wait times, and very few sales pitches. They state that customer service is the foundation of their business model and it shows. Scottrade wins customer service awards year after year. Wires: $20 for domestic and $40 for International. Paper Statements: $2 monthly and $5 for reorders. Interest Paid on Cash (Sweep): Based on portfolio size with the highest, $1,000,000+, paying an APY of 2.25% APR and the lowest, $0-$5,000, paying 0.10%. These margin rates are high by industry standards. This markup or markdown will be included in the price quoted to you. When acting as principal, they will add a markup to any purchase, and subtract a markdown from every sale. Scottrade acts as the Principal for these transactions. Treasuries, Bonds & CDs = On a net yield basis. With the vast selection of no-load no-fee funds offered by many of today's online brokerages, there's no reason to ever pay them! Load and Fee Funds = Fees charged by mutual fund and possibly by Scottrade as well. No-Load Funds = $17.00 transaction fee charged by Scottrade.
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No-Load No-Fee Funds = $0.00 Free trades, No commissions or transaction fees charged by the Mutual Fund or Ameritrade. Interactive Voice System = $17.00 + $1.25 per Contractīroker Assisted = $27.00 + $1.25 per Contract Internet Trades = $7.00 + $1.25 per Contract
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Scottrade is one of the top three in the expense category. Overall, Scottrade is an outstanding value for Stock, Fund and Option traders. Yes, very simple structure and competitive prices. Over 95% of their trades execute at the bid you were expecting or better. Scottrade has a slower average execution time than many of their competitors but they are exceedingly good at executing trades at or within the National Best Bid Offer (NBBO). Overall, Scottrade provides a great customization experience, we like the sites that don't try to push a one-size-fits-all platform on everyone.
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We'll provide more details about each platform below.
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The active trading platform, ScottradeElite, offers full customization, all the research and analysis tools available, and launches right from the desk top. The intermediate platform, Scottrader, gives you a few powerful research tools and customization options, and is ideal for long-term strategies. The beginner platform,, doesn't offer much in the way of customization, but it is simple and easy to use. The rationale is to offer several different platforms so that they can meet the needs of different experience levels and trading sophistication and they've done a great job. Scottrade offers three different trading platforms and each provides a different customization experience.
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To be fair, this may be a Firefox or browser setting issue rather than a Scottrade issue. Firefox users complain that they experience browser crashes and screen freezes occasionally but this can be fixed by adjusting the Javascript settings. There is one browser, Firefox, that appears to have compatibility problems. Scottrade is a very dependable site, they have no history of crashes or service interruptions. Links and tabs are also very well labeled, every page actually contains what is promised rather than sending you to hub pages or pages that are cluttered with unrelated information. They cater to new online investors, the entire site has the same general appearance and layout regardless of each page's function. We were also impressed with Scottrade's look and feel. New browsers can learn the layout and content of the site very quickly. Scottrade would be considered basic or stripped down by more sophisticated investors but the design makes navigation simple and intuitive. This is an ideal place for beginning online investors to start, there is very little clutter. Scottrade's site is very easy to navigate. Section 4: Research Tools & Investing Information Rank.